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All about the integration with AimHarder

Updated

How do I connect to AimHarder

When you would like to connect your Aimharder to Urban Sports Club you should get in touch with partner support requesting this integration.

What does the sign-up process look like:

  1. Get in touch:

    • Send a Message to our Partner Support through our contact form to request the integration.

  2. Activation Timeline:

    • We aim to process the integration within 3-5 business days. But this is subjective to the capacity at the Urban Sports Club Integrations Support team.

    • To avoid any loss off bookings, the Urban Sports Club Integration Support team will set the start date of the integration 14 days in the future (red. date processed + 14 days).

    • From the set starting date of the activated integration Urban Sports Club bookings and/or checkins will be directly received in the AimHarder system.

  3. Provider and Location IDs:

    • The Urban Sports Club Integration Support team will provide the unique Provider ID and the Location ID per location address after the integration has been processed.

    • These codes need to be sent to the AimHarder support team to activate the integration with Urban Sports Club from the Aimharder side.

  4. Confirmation:

    • From the moment the integration is correctly configured on both platforms, the schedule will automatically be synced to Urban Sports Club.

    • A confirmation email, indicating that the integration has been activated on USC, including the start date of the service will be send out by our Integration support team.

What if I have multiple locations?

When there are multiple locations with Urban Sports Club you need the same amount of AimHarder accounts. One AimHarder account can only be connected to one Urban Sports Club location. Please take this in consideration before requesting the integration with AimHarder.

 

Index - quick search

Setting up your custom events

1. Click "Classes & Memberships" in the left column

2. Click "New class" in the dashboard

3. Include the class in a membership type of your choosing. This has no influence on Urban Sports Club members and is for own members only.

Please note: the "cancellation time limit" in minutes are transferred to Urban Sports Club and are handled according to the late cancellation policy.

Please note: the "Day reservations limit" is not transferred to Urban Sports Club the regular limits for Urban Sports Club members applies here.

4. Open up spots that can be taken for Urban Sports Club

Please note: The reservation deadline is the booking window for Urban Sports Club.

Please note: You must fill in Atheletes on waitlist otherwise your class won't save the first time around. The waiting list is only for the benefit of your own members and will not include Urban Sports Club members.

5. Click "Save" to create this class type
 

 

Scheduling your events

1. In the left column click "Classes & Memberships" to navigate to previously set up class types

2. Click on the edit icon of the class you would like to schedule

3. Select the days you would like to plan this time slot on, then a time on these days and the maximum capacity of this class

4. The "active from" and "to" fields allow you to plan this scedule within a window

5. Click "Add schedule" to create the instances of your classes

6. Click "Save" to actually place these classes in the schedule. Don't forget to check the schedule both in your AimHarder timetable and on the Urban Sports Club partner portal

 

How to cancel a single event

1. In the left column click "Timetable" to view the timetable

2. Select the class you would like to cancel

3. Click "Cancel class"

4. Click "Cancel and hide"

5. Check the schedule to see if your class has disappeared

 

Cancel / remove a series of events

1. In the left column click "Classes & Memberships" to find your class type

2. For the class you would like to remove from the schedule, click the trashcan icon

3. Click "Deactivate class" to remove the class series from the schedule

4. Check the schedule to see if your classes have disappeared

 

Editing the event settings

Important notes on schedule changes

Urban Sports Club integration does not accept any changes made to class start time, class start date, location, and categories. Whenever you make a change to classes with any of the before mentioned variables, on USC all these classes will be cancelled and recreated.

To avoid any loss of bookings our advice is to not make any changes to active classes, meaning classes with a start date <14 days in advance.

This is because of member experience. You can imagine the member was already on their way or the new time of the class interferes with their planning. Cancelling the reservations gives members a fair option to make the reservation again if it suits them.

 

How to edit 

1. In the left column click "Timetable" to view the timetable

2. Select the class you would like to edit, this will give you an overview of the day

3. Click "Edit class" and make your changes

4. Click "Save"

5. A warning popup will appear asking you how you would like to handle the change

Please note: both options will cancel all Urban Sports Club reservations on a class.

6. Check the schedule to see if your changes were executed

 

Free training

This integration does not support free training and the scheduling of free training timeslots. To schedule free training you go to the partner portal and schedule them there.

Online Classes

Currently the API's we are using to make this integration and connect it to Urban Sports Club, do not support the online class offer coming from the Integration side.

If you were hosting online classes before and these are represented in your contract with Urban Sports Club we will set up a new location profile that will be able to host Online classes through the usage of the Urban Sports Club Partner Portal.

Be sure to note: You cannot put the online classes in your integration's schedule because these will not work.

 

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