Your invoice is based on the check ins registered in the system, which are usually compensated automatically. Reasons for a different invoice could be for example the following.
- if check-ins were added manually later, it may be that they can only be taken into account with the upcoming payment.
- if a visit is not recorded as a check-in in the system, it cannot be billed. Therefore, please check regularly that all check-ins are recorded.
- if a flat rate has been contractually agreed, check-ins from members are sometimes billed collectively under the flat rate item, please note this in the invoice.
If you have any other questions about your invoice, please contact us via the contact form in the help section of your partner tool at https://partner.urbansportsclub.com/en/login , click "leave message" and select "Questions about payment", then we will be happy to take a closer look at the case.
Who can I contact if my payout is incorrect or if I have billing questions?
