Already a partner

Check-ins

• How does an Urban Sports Club check in work?
• What could be the cause of a failed check in and what can I do?
• What happens when a Urban Sports Club member does not show up for a confirmed appointment or cancels too late?
• The Urban Sports Club member brings an additional person with them who is not a Urban Sports Club member. How should I react?
• How can I add or remove a manual check-in?
• How do I get a new QR code?

Partner Tool

• What are the Partner Tool functionalities?
• What is the Partner Tool, how do I get access to it and what do I use it for?
• What is the Partner Portal?

Schedule

• How can I update my schedule?
• Can I offer Online-classes with Urban Sports Club?
• If I offer outdoor classes, what details should I pay attention to?

Profile Changes

• How can I review my official Urban Sports Club profile page?
• How can I set my opening hours in the partner tool?
• How can I add a new location to my Urban Sports Club profile?

Invoicing

• How does the invoicing work between the partners and Urban Sports Club?
• How can I change my bank account information or billing address for the invoices?
• Who can I contact if my payout is incorrect or if I have billing questions?

Partnership / Contract

• Where can I find my Studio ID?
• Who can I contact if I have questions about my partnership agreement or if I want to adjust my agreement?
• How can I cancel my partnership with Urban Sports Club?

Marketing

• How can my studio be featured in the Urban Sports Club Instagram story?

Fitogram

• What are the benefits of using FitogramPro?
• How do I connect my FitogramPro account to Urban Sports Club?
• Why are my classes from Fitogram Pro not showing up in the Urban Sports Club schedule?
• How can Urban Sports Club members book my classes, when I use FitogramPro?
• How does the check-in work when I use Fitogram Pro?
• What do I do if a Urban Sports Club member does not show up for a class they booked via Fitogram Pro?

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Partner Portal

• What is the Partner Portal?

Contact

• How can I get in contact with Urban Sports Club?

Closing of business in Italy

• Is Urban Sports Club shutting down operations in Italy?
• What is the last day of operation?
• Do I need to cancel my partnership contract?
• What happens to my profile and class schedule?
• Can members still check-in?
• Will check-ins still be paid?

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