To provide our partners with a simpler, more consistent experience, Urban Sports Club is simplifying its tools. The legacy Partner Tool is being retired, and we are moving fully to the Partner Portal. The Partner Portal will now be your single central location for managing all your daily operations, including attendance, partner profile and payouts.
Why is the Partner Tool being retired?
We are making this change to provide a simpler and more consistent experience. Previously, having two separate tools caused confusion and additional work. By consolidating all functions into the Partner Portal, you will have one reliable source of truth for all your daily tasks.
When will the Partner Tool be shut down?
The Partner Tool will be permanently retired on December 1, 2025. After this date, you will no longer be able to log in to the old Partner Tool.
I thought the old Partner Tool had more accurate data. Can I trust the Partner Portal?
Yes. We understand some partners may have believed the Partner Tool provided more accurate data in the past. We want to reassure you: the Partner Portal now provides the complete and correct data for both check-ins and payouts. The Attendance Page in the Portal holds the complete and accurate check-in data. You can rely on the Portal as your single source of truth moving forward.
Where do I find my attendance, profile, and payout information now?
All relevant information is available directly in the Partner Portal. The Portal is now your single source of truth for managing attendance, your profile, and payouts.
What is different about the Attendance Page in the Partner Portal?
The Attendance Page provides accurate check-in data. If your contract includes specific terms, such as the "first check-in," this is also visible on your attendance page. However, please note that some details previously shown in the Partner Tool, such as membership levels, are not part of the Partner Portal's Attendance Page.
Why can I no longer see membership levels?
The Attendance Page in the Partner Portal is designed to focus on providing a clear overview of visits and attendance. While detailed membership information is no longer displayed, the Partner Portal provides the complete and accurate check-in data required to manage your business operations.
Is any general action required from me for this transition?
No general action is required from you other than using the Partner Portal for your daily operations.
How do I access the Partner Portal?
To ensure continuous access, we recommend you save the link to the Partner Portal in your browser. If you have never logged in to the Partner Portal before, please use the "Forgot password" function to set up your initial login.
What if I need more information or support?
For any questions about your transition, we have several resources available, including the Partner Portal Help Center. If you cannot find the answers you are looking for, please reach out to our Partner Support team via the help button in our Help Center or the Partner Portal.
If you have further questions, our Partner Support Team is happy to assist you.
Do you have questions about your Urban Sports Club partnership? Please contact us via the contact form in the help section of your Partner Portal or Partner Tool.