Already a Partner

No shows and Late Cancellations

• What happens when a Urban Sports Club member does not show up for a confirmed appointment or cancels too late?

Check in

• How does an Urban Sports Club check in work?
• What could be the cause of a failed check in?
• The Urban Sports Club member brings an additional person with them who is not a Urban Sports Club member. How should I react?
• How can I add or remove a check-in?
• How can Urban Sports Club members book my classes?
• Do Urban Sports Club members still have to check in for my classes via the QR code if they have booked a class?

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Partner Portal

• What is the Partner Portal?
• What are the Partner Tool functionalities?
• How can I set my opening hours in the partner tool?
• Where can I find my Studio ID?
• I need help using the Partner Portal

Billing/Payouts

• How does our payout model work?
• How does the invoicing work between the partners and Urban Sports Club?
• How can I change my bank account information or billing address for the invoices?
• Who can I contact if my payout is incorrect or if I have billing questions?
• What tax information do I need to provide to Urban Sports Club?
• Tax information: How will my data be shared?

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Contract

• Who can I contact if I have questions about my partnership agreement or if I want to adjust my agreement?
• How can I cancel my partnership with Urban Sports Club?

Contact

• How can I get in contact with Urban Sports Club?

General questions

• What does Urban Sports Club do to activate their members to come to my studio?
• How can I review my official Urban Sports Club profile page?
• Can I offer Online-classes with Urban Sports Club?
• How can I add a new location to my Urban Sports Club profile?
• If I offer outdoor classes, what details should I pay attention to?
• How do I get a new QR code?