No shows and Late Cancellations
Check in
- How does an Urban Sports Club check in work?
- What could be the cause of a failed check in?
- The Urban Sports Club member brings an additional person with them who is not a Urban Sports Club member. How should I react?
- How can I add or remove a check-in?
- How can Urban Sports Club members book my classes?
- Do Urban Sports Club members still have to check in for my classes via the QR code if they have booked a class?
Partner Portal
Billing/Payouts
- How does the invoicing work between the partners and Urban Sports Club?
- How can I change my bank account information or billing address for the invoices?
- Who can I contact if my payout is incorrect or if I have billing questions?
- DAC-7: I am no longer an Urban Sports Club partner, do I still need to provide this information?
- DAC-7: Is this a one-time request, or is it a continuing reporting obligation?
- DAC-7: How can I add my missing information?
Contract
Fitogram
- What are the benefits of using FitogramPro?
- How do I connect my FitogramPro account to Urban Sports Club?
- Why are my classes from Fitogram Pro not showing up in the Urban Sports Club schedule?
- How can Urban Sports Club members book my classes, when I use FitogramPro?
- How does the check-in work when I use Fitogram Pro?
- What do I do if a Urban Sports Club member does not show up for a class they booked via Fitogram Pro?