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  1. USC Partner Account Management
  2. Already a Partner

Already a Partner

Contact

  • How can I get in contact with Urban Sports Club and the Partner Support Team?

General questions

  • How can I change the status of my location or profile?
  • What does Urban Sports Club do to activate their members to come to my studio?
  • How can I review my official Urban Sports Club profile page?
  • Can I offer Online-classes with Urban Sports Club?
  • How can I add a new location to my Urban Sports Club profile?
  • If I offer outdoor classes, what details should I pay attention to?
See all 7 articles

No shows and Late Cancellations

  • What happens when a Urban Sports Club member does not show up or cancels late for a class or appointment?

Contract

  • Who can I contact if I have questions about my partnership agreement or if I want to adjust my agreement?
  • How can I cancel my partnership with Urban Sports Club?

Check in

  • How does an Urban Sports Club check in work?
  • What could be the cause of a failed check in?
  • How can I add or remove a check-in?
  • How can Urban Sports Club members book my classes?
  • Can Urban Sports Club members check in even if they have not booked a class?

Billing/Payouts

  • How does the invoicing work between the partners and Urban Sports Club?
  • How does our payout model work?
  • How can I change my bank account information or billing address for the invoices?
  • Who can I contact if my payout is incorrect or if I have billing questions?
  • What tax information do I need to provide to Urban Sports Club?
  • Tax information: How will my data be shared?
See all 9 articles
USC Partner Account Management
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